Of course we except returns. we want you to be so in love with your new Items you want to shout about it from the rooftops, like us.
To be eligible for a return just contact us within 30 days of receiving your purchase.
Your item must also be unused and in the same condition that you received it and in its original packaging where applicable.
To complete your return, send a copy of your receipt or proof of purchase to firstname.lastname@example.org and we will sort it all out for you.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged or you need a different size (where stock is available) If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Ministry Of Style, 410 Smith street, Collingwood, VIC 3066, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Ministry Of Style, 410 Smith street, Collingwood VIC 3066, Australia or if your from Melbourne bring the item back in person and we will sort everything out.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thanks lovely's happy shopping!